Rescheduling
What if I need to reschedule a class?
What to know: Our policy heavily favors artists, and clients agree to a 24-hour rescheduling policy. Your email confirmation is a copy of what the client sees, and they use it to reschedule.
To reschedule a client, use the Acuity App or log in online. Simply move the class to any next available date/ time — be sure to choose a date more than 1-2 days in advance, as your client will not be able to rebook within the 24 hour period. Your client will be notified and has the ability to choose their new preferred date/ time.
Be sure to use the app to reschedule, as rescheduling through email may not work.
NOTE: Please ensure that you’ve changed your availability to block out the old class date/ time. This will prevent the client from being able to change the class back.
You do NOT need to contact the client to reschedule.
Option 1: Reschedule from the App
Open the Acuity Schedule Admin app.
Select the appointment on your calendar.
Click the pencil icon in the bottom right corner and select “Reschedule Appointment.”
Choose the next available date/ time and select “Reschedule Appointment.”
NOTE: Ensure that “Send Rescheduling Email” is selected with a checkmark. This ensures that your client is sent a notification.
Option 2: Reschedule from your computer.
Log in to acuityscheduling.com
Select the appointment on your calendar.
In the appointment details in the top right corner, click the "Reschedule" button.
Choose the next available date/ time and select “Reschedule Appointment.”
NOTE: Ensure that “Send Rescheduling Email” is selected. This ensures that your client is sent a notification.
My client didn’t show up for their class. What do I do?
What to know: Clients agree to a no-show no-refund policy. If, however, someone does not show up to their lesson, you have options.
What to do if a client is a no-show:
Reschedule them. Things come up — maybe there was a Zoom issue or maybe they just forgot and you want to give them another chance. Simply use the Reschedule instructions and they will get the chance to choose a new date/ time. Be sure to choose a date more than 1-2 days in advance.
Contact them directly via email or text. Please note: this is not recommended, but an option only if you have a prior relationship to the client. If you decide to contact them directly but still need to reschedule, please use our Reschedule instructions.
Do nothing.
Please note: If a client reaches out to A&B citing a Zoom issue, we will generally allow them to reschedule.
I accidentally missed my class. What can I do?
Don’t panic, things happen. It’s very important to show up to classes on time, as clients have no way of reaching you. Our cancellation policy heavily favors artists, so we ask that you bear this in mind in future.
What to do if you miss your class:
Reschedule your client. Simply use the Reschedule instructions and they will get the chance to choose a new date/ time. Be sure to choose a date more than 1-2 days in advance.
Contact them directly via email or text. Please note: this is not recommended, but an option only if you have a prior relationship to the client. If you decide to contact them directly but still need to reschedule, please use our Reschedule instructions.
How to avoid missing classes in future:
Emails can go to spam, and clients reschedule frequently. Ensure that your iCloud or Google calendar is synced. This will give you an additional way to keep track of your upcoming classes.
View classes from the app. Emails can get lost, but the app will always show your upcoming classes for the day.
Can clients reschedule classes?
Yes. Clients generally have up to 24-hours to reschedule a lesson. You will receive a notification of the new lesson time, and your synced calendars will automatically update with the new lesson time.
Can clients cancel classes?
No. Clients are not able to completely cancel lessons. However, a client may choose to reschedule.